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Frequently Asked Questions

Q1. Where is LaptopsAnytime based? Who started the Company? to what end? Where do stations ship from? Typical ship time from receipt of order? Do you build custom stations or are stations pre-built?

A1. LaptopsAnytime is headquartered in San Bruno, CA with a Regional
Office in Dallas, TX. The Company was started by Co-Founders Matthew Buscher and Jonathan Ruttenberg with the vision of giving back to the community through convenient on-demand access to full-function laptop computers, piggybacking on already present broadband. Stations ship FOB from San Jose, CA. Typical ship time from receipt of order is 6-8 weeks.

Q2. What demographic is LaptopsAnytime targeting? Are available mobile laptops a "want" or a "need" for the target market? Can we request a particular laptop brand or model?

A2.Primary demographic: 14 to 45. Male and female. Internet savvy. Middle to upper middle class. Most of this population already owns a personal computer and many own or are planning to purchase a smart phone as soon as they are able. Often, they consider themselves “naked” when going without technology and they recognize the pros and cons of desktops, laptops and smart phones.

According to the Merriam-Webster Dictionary, a " want" is defined as having a strong desire for something. The word "need" is defined as lack of the means of subsistence. In every arena of life, the two concepts are opposing elements (Merriam-Webster Online). While laptops are generally defined as a "want," an available mobile laptop can serve as a life-saver when one's own laptop is in the repair shop, one is physically removed from one's personal machine, one is unable or unwilling to carry one's personal laptop due to distance, weight or circumstance or one simply requires a mobile tech device with a large screen.

You may request a particular brand or model (Yes, even Apple!) and, in some cases, even multiple manufacturers. Please call us for details.

Q3. If we are so inclined, can we place our Company's/Educational Institution's internally licensed programs and applications on the individual laptops?

A3. Yes. We welcome the opportunity to work with you per your needs.

Q4. Let’s discuss how Laptop Self-Checkout Stations can help expand usage of technology versus other options (Traditional Public Access Computer Kiosks and Terminals, Internet cafes, PC labs, and Manual Checkout Programs).

A4.Laptop Self-Checkout Stations are designed to be a “smart” stand-alone and space-efficient way to extend round-the-clock untethered access to mobile laptops in public spaces for authorized users. Laptops are loaded with popular software and Wi-Fi, thereby providing reliable access to the web from nearby internet hotspots.

By automating the recharging and resetting of laptop software to its original format in between uses and providing the flexibility to charge logically scaled rental fees by credit/debit card (or set worker or student ID card for free operation per facility ownership), stations are an attractive way to meet the expanding needs of today’s demanding “on-the-go” generation or internal group. For maximum utility, stations help speed checkout, control inventory and improve operational efficiency via network-supported remote management and advanced database tracking tools,

System protocols enable the highest level of computer security and permit authorized users to have complete ‘Administrator Access’ as if laptops were their personal devices with the freedom to download applications off the internet. In the event that facilities want to place restrictions on people, sites or capabilities, we can do so per local need. Lastly, Self-Checkout Stations can be placed in remote settings without any corresponding need for staff involvement.

Stations are designed to appeal to a broad range of potential users with special attention to making them approachable, including those who are non-technical. While it is thought that most installations will be 15 laptop bays or less (i.e. 5-ft. width), the number at a particular location is determined based on available space and traffic flow. Once a laptop is dispensed, users are free to find a comfortable area nearby to work, surf and connect at their convenience. In fact, a user is able to take a laptop anywhere where Broadband is installed without restriction. In addition, each laptop has a handle for easy carrying, a long battery life (up to 5+ hours) and no cumbersome wires or cords.

Q5. Let’s discuss installation and service. Is an electrician required?

A5. A typical install does not require an electrician, just plug station(s) into available 110V outlet (Please note: if you require a different power configuration for outside the U.S., just let us know.), and set up router on available Broadband according to instructions. If you choose to monitor station(s) on your own without a LaptopsAnytime Service Plan, we suggest being proactive and visually checking stations every 10-14 days, more often with heavy usage, less often with light usage. In any case, remote monitoring will pick up most issues whether that relates to hardware or software at the individual laptop or station level.

      

Q6. We are interested in partnering or collaborating with LaptopsAnytime. Is that possible on a Facility or a 3rd Party Level?

A6. Contact us today at 877.VEND.PC's (836.3727) and/or email us at info@laptopsanytime.com. We look forward to speaking with you.